Our Privacy Commitment to Enterprise Clients
Empire Relocations (GSTIN: 07CFHPS1719A2ZN, IBA Code: MUO-2547) operates under strict data protection protocols aligned with Indian law, primarily the Information Technology Act, 2000, and the Indian Contract Act, 1872. Since our establishment in 2010, we have managed sensitive corporate relocation dataâincluding employee records, inventory lists, equipment specifications, and financial documentationâfor multinational corporations, government agencies, and high-net-worth households across Delhi NCR and all major metros. This policy explains how we collect, use, secure, and protect your information during and after your relocation engagement.
Data Collection and Purpose
What Information We Gather
When you engage Empire Relocations for a corporate relocation project, we collect personal and organizational data necessary to execute your move. This includes:
- Contact Information: Names, phone numbers (including secondary contacts), email addresses, and office/residential addresses across all locations.
- Corporate Details: Organization name, GSTIN, PAN, company registration documents, and authorized signatory details for GST-compliant invoicing.
- Inventory & Equipment Data: Detailed lists of office furniture, IT equipment, machinery, valuables, and special handling requirements (e.g., server rooms, confidential document protocols).
- Financial Information: Payment terms (including our standard 30-day credit facility for corporate clients), bank details for fund transfers, and invoice references.
- Project Specifics: Relocation dates, source and destination addresses with pincodes, floor plans, access restrictions, and compliance requirements.
Why We Collect This Data
Data collection is restricted to purposes directly necessary for relocation delivery: confirming your booking, assigning a dedicated project manager, preparing inventory estimates, arranging transportation, ensuring regulatory compliance, issuing invoices, and post-move customer support. We do not share your data for marketing, secondary analysis, or third-party profit-making unless you explicitly consent.
Data Security and Storage
How We Protect Your Information
Enterprise-grade relocation demands enterprise-grade security. All client data is stored on password-protected systems with role-based access restricted to authorized Empire Relocations personnel: your assigned project manager, operations team, and finance staff for invoicing and GST compliance. Physical documents containing sensitive information (contracts, inventory sheets, GSTIN details) are maintained in locked cabinets at our registered office in Delhi NCR and distributed to field teams only on a need-to-know basis.
We employ encryption protocols for electronic communication involving sensitive data (such as financial details or employee rosters). While our systems use industry-standard security measuresâincluding firewalls and secure serversâwe acknowledge that no transmission method is completely immune to interception. For any concerns regarding data transmission security, contact us at +91 9891300425.
Data Retention and Deletion
Client records are retained for a minimum of seven years to satisfy audit-trail requirements, GST compliance, and potential dispute resolution under Indian law. Once this period expires, personal data is securely destroyed or anonymized unless continued retention is required by law or a valid client request. Clients may request data deletion at any time, subject to compliance obligations (e.g., invoices retained for financial audit).
Disclosure and Sharing of Your Data
When We Share Information
Your data is shared only with third parties essential to relocation execution and on a strictly confidential basis:
- Transport & Logistics Partners: Vehicle operators, packers, and handling crews receive only relevant inventory and route detailsânot financial or corporate governance information.
- Regulatory Authorities: GST authorities or law-enforcement bodies may access your data in response to lawful requests or during official investigations.
- Financial Institutions: Banks handling fund transfers for invoices receive only transaction-essential data (account details, invoice amounts, reference numbers).
- Compliance & Insurance: Our IBA-approved compliance partners may access anonymized data to verify adherence to moving industry standards.
We do not sell, rent, or trade client data to marketing agencies, data brokers, or online aggregators. Any third-party access is contractually bound to confidentiality and must align with data protection principles.
Your Rights as a Client
Access and Correction
You have the right to request a copy of all personal and project data we hold about you. Contact your dedicated project manager or call +91 9891300425 to initiate this request. We will provide a copy within 10 business days. If you identify any inaccuracies in your information (e.g., incorrect address, wrong GSTIN), notify us immediately so we can correct records and amend any issued invoices.
Withdrawal of Consent and Data Deletion
You may withdraw consent for non-essential data processing (e.g., marketing contact lists) at any time. However, deletion of records required for regulatory complianceâsuch as invoices or signed relocation agreementsâmay not be permitted under Indian law, though they will be depersonalized.
Cookies and Website Tracking
Empire Relocations' website uses cookies to improve user experience: tracking page visits, recording form submissions, and analyzing aggregate traffic patterns. These cookies do not capture sensitive relocation data. You can disable cookies via your browser settings, though this may limit website functionality. We do not employ third-party tracking pixels or behavioral advertising systems.
Data Protection Under Indian Law
Our privacy framework complies with the Information Technology Act, 2000, and the Indian Contract Act, 1872. We recognize the emerging Data Protection Bill framework and will align our practices as new regulations are enacted. All client data is treated as confidential commercial information under the Indian Penal Code, Section 72, and our internal confidentiality agreements bind employees to non-disclosure.
Dispute Resolution and Jurisdiction
Grievance Redressal
If you have privacy concerns or believe your data has been misused, follow this process:
- Contact your project manager with written details within 30 days of the incident.
- Empire Relocations will investigate and respond within 15 business days.
- If unresolved, escalate to our Compliance Officer at the registered office address in Delhi NCR.
- Final disputes will be resolved under the jurisdiction of the courts in Delhi, in accordance with the Indian Contract Act, 1872.
Regulatory Complaints
You may also file complaints with the Data Protection Commissioner (once formally established) or relevant state consumer protection authorities under the Consumer Protection Act, 2019.
Changes to This Privacy Policy
Empire Relocations may update this policy to reflect changes in law, operational practice, or emerging security standards. Significant changes will be communicated via email to your registered contact address at least 30 days before implementation. Continued engagement with our services after notification implies acceptance of revised terms.
Contact Empire Relocations
For any questions about privacy, data access, or compliance, reach out directly:
- Phone: +91 9891300425
- GSTIN: 07CFHPS1719A2ZN
- IBA Code: MUO-2547
- Established: 2010
Your trust in Empire Relocations' data stewardship is foundational to our 15+ years of enterprise relocation expertise. We remain committed to transparent, compliant, and secure handling of your corporate and personal information throughout every relocation engagement.
Frequently Asked Questions
What personal information does Empire Relocations collect during a relocation?
We collect your name, contact details (phone, email, address), relocation dates, itemized inventory lists, and GST invoice references for billing and delivery tracking. For corporate moves, we also log authorized signatory details and office IT-equipment specifications. All data is stored on encrypted servers compliant with India's data protection standards.
Is my payment and banking information secure with Empire Relocations?
Yes. We process payments via GST-compliant invoicing with GSTIN 07CFHPS1719A2ZN. Bank details and payment confirmations are transmitted over SSL-encrypted channels. We do not store full credit card numbers; only transaction IDs and authorization codes are retained for audit purposes under Indian banking regulations.
How long does Empire Relocations retain my relocation records?
We retain movement records, invoices, and delivery confirmations for 7 years per Indian tax compliance requirements. Your personal contact information is kept for 3 years to enable follow-up service (insurance claims, storage queries). You may request deletion of non-essential data anytimeâwrite to our Compliance Team at +91 9891300425.
Will my relocation data be shared with other companies or third parties?
No. Your data is never sold or shared for marketing purposes. We may share limited information with logistics partners (drivers, warehouse teams) only to execute your moveâalways under confidentiality agreements. Insurance providers receive claims details only with your signed consent.
What happens if Empire Relocations experiences a data breach?
We maintain cyber-liability insurance and conduct quarterly security audits. If a breach occurs, we notify affected customers within 72 hours as required by Indian data protection law. Our dedicated project manager will guide you through breach remediation and compensation eligibilityâcontact +91 9891300425 immediately.
Can I request a copy of my relocation data or have it deleted?
Yes. Under the Information Technology Act 2000, you have the right to request a complete data export or erasure. Submit requests via email with your relocation invoice number. Requests are processed within 30 days for non-essential records. Legally required tax/GST invoices cannot be deleted but are quarantined from active use.
How does Empire Relocations handle GPS tracking data during transit?
Real-time GPS tracking is enabled only during active transit (pickup to delivery). Once delivery is completed, tracking is disabled. Location data is encrypted and accessible only to your dedicated project manager and drivers. GPS logs are retained for 90 days to resolve delivery disputes, then securely deleted.
Is Empire Relocations compliant with GDPR if I'm relocating internationally?
Empire Relocations complies with GDPR for international moves involving EU destinations or EU-resident data subjects. We execute Data Processing Agreements (DPAs) for corporate clients relocating to GDPR jurisdictions. For details, contact our Compliance Team: +91 9891300425 or request a dedicated DPA 30 days before relocation.